FAQs

How do I change or cancel my order?

If you need to remove an item, or cancel an order, or change your address once the order has been completed please call our friendly sales team on 07 3205 8846 as soon as possible. We do try and send orders either the same day or next day. 

Can you ship to PO Boxes?

We are unable to ship goods to PO Box addresses as all delivery orders are sent via courier services.

When will I receive my order?

We dispatch orders Monday to Friday and usually within 24 - 48 hours of receiving the paid order.

We offer a range of courier services with delivery time between 2 - 5 business days after dispatch for metro areas and 3 - 10 days after dispatch for regional areas and west coast. Courier dispatches and deliveries are made during business hours, Monday to Friday.

Shipping confirmation emails contain a tracking number for your convenience.

Do you ship Internationally?

We do not ship Internationally through our e-commerce website.

All international customers should email info@trailersparesdirect.com.au or call on +61 7 3205 8846 during business hours and we can organise your order direct.

What is a bulky order and why do I need tail-lift courier service?

Some orders and trailer parts may weigh over 25kg or be very bulky, such as axles, mudguards or complete trailer builds. In this situation freight may need to delivered on a skid or pallet and this will require a tail-lift service.

We understand that large bulky orders can be expensive and if you are concerned about the calculation at check-out of your freight, please contact us immediately on 07 3205 8846 for us to investigate this further.

Can I buy online and pick up in store?

Yes, by selecting our Free pick-up in store option on checkout you can pay online and pick-up your goods at our store. It is located at 4 Leanne Crescent, Lawnton, on the north side of Brisbane. Business hours are Monday to Friday 8am to 5pm, Saturday 8:30am to 12pm. We are closed public holidays. 

Please allow 24 hours notice for items to be ready for pick-up.

How can I pay for my order online?

Trailer Spares Direct accepts payments via Visa, Mastercard through our Shopify Payments gateway, or via Bank Deposit to our Suncorp bank account (details of which are available on checkout). 

What is your Returns and Refunds policy?

Please read our Returns and Refunds policy located on this site