FAQs

We accept payments via Visa, Mastercard, Shop Pay, Google and Apple Pay through our Shopify Payments gateway, or via Bank Deposit to our Suncorp bank account (details of which are available on checkout).

Yes. If you need to remove an item, cancel an order, or update your delivery address after placing an order, please contact our friendly sales team on 07 3205 8846 between 8:00 am and 4:30 pm.

We aim to process and dispatch all orders either the same day or the following business day.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return and proof of purchase.

We may, at our discretion, provide a refund on the return of product, where the product and packaging is in its original condition, unopened, unused and saleable.

View our full Return Policy here.

We understand that choosing the correct part can be tricky. If you’ve received the wrong item, need to make a return or warranty claim, please complete our Stock Return Form. Refer to our Refund Policy for information.

We send a shipping confirmation via email containing a tracking number for your convenience.

We use a range of courier services with delivery times between 2-5 business days after dispatch for metro areas, and 3-10 business days after dispatch for regional areas and the west coast. Couriers can only deliver during business hours.

We dispatch orders Monday to Friday and usually within 24-48 hours of receiving the paid order. Unfortunately we cannot be responsible for any shipping delays as we use a third party shipping.

Please note we are unable to ship during Public Holidays and Christmas period closures.

We are unable to ship goods to PO Box addresses. Due to the average size and weight of our products we use shipping companies that deliver door to door.

View our full Shipping Policy here.

We do not ship Internationally through our e-commerce website.

International customers are required to email info@trailersparesdirect.com.au or call us on +61 7 3205 8846 during business hours and we can organise your order directly.

To qualify for free shipping orders must:

• Total over $100 and;
• Not contain oversize or bulky items, springs or large volumetric orders.

Oversize and bulky items include axles; light-boards; tandem and tri-axle mudguards and suspension beams; and other products measuring over 1 metre; plastic mudguards; fitted rims and tyres.

Due to their weight and volume, orders containing these items will have shipping calculated at checkout. Springs incur a manual handling fee which is a charge by the shipping company. Pallets and skids require business to business address or to depot.

View our full Shipping Policy here.

View our hub type guide here.

View our disc hub guide here.

View our disc hub guide here.

A claim for warranty may be made within 12 months from the date of purchase. You must provide proof of purchase, be the original owner, provide a description and photos and/or return goods to be inspected.

View our full Warranty Policy here.

If you believe your product has a warranty issue, please complete our Warranty Claim Form and include your order details, photos, and a brief description of the issue.