How do I change or cancel my order?

If you need to remove an item, or cancel an order, or change your address once the order has been placed please call our friendly sales team on 07 3205 8846 (8am-4.30pm). We try to pack and send orders either same day or next day.

Can you ship to P.O. Boxes?

We are unable to ship goods to PO Box addresses. Due to the average size and weight of our products we use shipping companies that deliver door to door.

More information is available on our Shipping Policy page.

When will I receive my order?

We send a shipping confirmation via email containing a tracking number for your convenience. Unfortunately we cannot be responsible for any shipping delays as we use a third party shipping.

We dispatch orders Monday to Friday and usually within 24-48 hours of receiving the paid order.

Please check our Contact Us page for any Public Holiday and Christmas New Year period closures. We are unable to ship during these times.

We use a range of courier services with delivery times between 2 - 5 business days after dispatch for metro areas and 3 - 10 business days after dispatch for regional areas and west coast. Couriers can only deliver during business hours.

Do you ship to outside Australia?

We do not ship Internationally through our e-commerce website.

All international customers should email info@trailersparesdirect.com.au or call on +61 7 3205 8846 during business hours and we can organise your order direct.

What goods are excluded for free shipping?

To qualify for free shipping orders must:

* Total over $100 and;

* Not contain oversize or bulky items or springs, or large volume orders requiring manual handling or tailgate lift delivery.

Oversize and bulky items include axles; light-boards; tandem and tri-axle mudguards and suspension beams; and other products measuring over 1metre; plastic mudguards; fitted rims & tyres. Due to their weight and volume orders containing these items will have shipping calculated at checkout.

Springs and Spring kits incur a manual handling fee which is a charge by the shipping company.

More information is available on our Shipping Policy page.

How can I pay for my order?

We accept payments via Visa, Mastercard, Shop Pay, Google and Apple Pay through our Shopify Payments gateway, or via Bank Deposit to our Suncorp bank account (details of which are available on checkout).

What is your Returns and Refund policy?

Please read our Returns and Refunds policy located on this site.

Please contact us and complete the Stock Return Form so that we can quickly process your return.