Terms of service

Please read these terms and conditions of use carefully before using this website.

Welcome to, www.trailersparesdirect.com.au, the “website”. The website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website, the “Products”.
The website is operated by Trailer Spares Direct, a registered business of Direct Source Australia Pty Ltd (ABN 54 126 430 840). For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Trailer Spares Direct, a registered business of Direct Source Australia Pty Ltd and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Acceptance of the Terms

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Trailer Spares Direct and Direct Source Australia’s relationship with you in relation to your use of this website. Please read these terms and conditions, the “Terms” carefully. By using, browsing and/or reading the website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Services, immediately.

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to agree or agree to the Terms where this option is made available to you by Trailer Spares Direct in the user interface.

Amendment of terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Trailer Spares Direct and Direct Source Australia’s rights and obligations to each other.

Limitation of liability

It is an essential pre-condition to you using our website that you agree and accept that Trailer Spares Direct and Direct Source Australia Pty Ltd, its affiliates, employees, agents, contributors and third party content providers are not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
You accept that we do not provide Delivery Services to you and you agree that we will not be liable for any special, indirect or consequential loss or damage, loss of profit or opportunity or damage to goodwill arising out of or in connection with the Delivery Services.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Trailer Spares Direct and Direct Source Australia’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.

Purchase of Products

By using this website you agree to the payment of the purchase price listed on the Website for the Product. Payment of this product may be made through a ‘Payment Gateway Provider’. By using these services you warrant that you have familiarised yourself with the Payment Gateway Providers relevant legal documentation.
Following payment to us, you will be issued with a confirmation and subsequent tax invoice once the goods are dispatched. We may record your purchase details for future use.

Fitting and use

Please ensure you:

  • Fit the product in accordance with the product information, our recommendations and/or all relevant vehicle safety and compliance laws; and
  • Use the product for the purpose for which it was originally designed and in accordance with the Product Information, our recommendations (including maintenance) and all relevant vehicle safety and compliance laws
  • Maintain and repair the product.

Delivery of goods

Physical goods may be delivered by third party “Delivery Services” such as Australia Post, StarTrack, TNT, Couriers Please, Fastways and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option.
Damaged or lost orders should be resolved with the Delivery Service Provider directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Trailer Spares Direct and Direct Source Australia Pty Ltd.
In the event that the item is lost or damaged after you have followed up with the Delivery Service Provider directly, contact us via email orders@trailersparesdirect.com.au outlining what way the products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from our supplier list.

FREE SHIPPING OFFER FOR ONLINE ORDERS OVER $75*

Offer excludes bulky and over length items.
Bulky items are those with either a high weight or large cubic volume as classified by our courier companies. Due to their weight or size, they incur additional freight cost which is calculated at checkout.
To qualify, your order must be greater than $75 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight.
This free shipping offer may be withdrawn or altered at anytime.
Online orders must meet the above criteria in full to qualify for free shipping.

Returns and Refunds – Change of mind

Trailer Spares Direct and Direct Source Australia Pty Ltd handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Please note our refunds page for more information on exclusions on refunds.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return and proof of purchase. We may, at our discretion, provide a refund on the return of Products within 14 days of purchase date where the product and packaging is in its original condition, unopened, unused and saleable.
You will be responsible for any postage, shipping costs to return the products for refund. Refunds will be processed promptly and payment made by the same method that you made payment. Depending on your financial institution it may take a further 4-5 business days for these funds to be made visible in your account. All refunds are made at the discretion of Trailer Spares Direct and Direct Source Australia Pty Ltd. Returns for change of mind will be credited in the amount you paid for the product, less any initial delivery charges as set out in your Order Confirmation email.
Unfortunately we do not extend this offer to custom/special orders, these include custom length axles, drop and overlay axles, fitted rims and tyres, bearings where they have been greased.

Warranty

Our Products come with guarantees that cannot be excluded under Australian Consumer law. You are entitled to a replacement or refund for a major failure of the product. You are also entitled to have the products repaired or replaced if they fail to be acceptable quality and failure does not amount to a major failure. We reserve the right to replace defective parts of the Product with parts and components of similar quality, grade and composition where an identical part is not available. This warranty is not transferrable to a subsequent person if the Product is sold by the original purchaser during the warranty period.
A claim for warranty may be made within 12 months from the date of purchase. You must provide proof of purchase, be the original owner, provide a description and photos and/or return goods to be inspected. Where the warranty claim is accepted we will either repair or replace any defective products or part with a new or remanufactured equivalent at no cost to you for parts. You acknowledge and agree that you will be liable for any postage or shipping costs in facilitating the warranty claim.

Exclusions

The warranty does not cover:

  • Normal wear and tear
  • Fitting of the product other than in accordance with the product information, our recommendations, and all relevant vehicle safety and compliance laws, including incorrect fitting;
  • Using the product other than for the purpose for which it was originally designed or other than in accordance with product information, our recommendations, and all relevant vehicle safety and compliance laws, including unusual improper or negligent use or misuse or overloading. This includes where on-road products have been used in off-road applications.
  • Misuse or neglect of the product including improper repair or maintenance or failing to repair and maintain;
  • Where the product has been altered, repaired or modified;
  • Where the defect has arisen due to a power surge or other fault in the supply of electricity;
  • Damage caused by mould, insects, animals, adverse weather, extreme temperatures, pressure, stress or similar, collision, accidents, road hazards, abuse, acts of nature, vandalism;
  • Where Trailer Spares Direct cannot establish any fault in the Product after testing and inspection;
  • Costs, losses or charges:
    • of removing and reinstalling the product
    • for travel and /or other expenses due to customer’s remote location
    • for transport charges and damage in transit. It is your responsibility to deliver and pick up your product, including any costs associated with the postage of your repair or replacement product. If you do freight your product we recommend that you insure against loss or damage
    • directly or indirectly associated with the product failing to operate.

Making a claim

To make a claim please contact your place of purchase. If you purchased direct with us visit www.trailersparesdirect.com.au and go to 'contact us' alternatively, call 07 3205 8846 Please retain your proof of purchase to assist with your warranty claim.
Please immediately contact us as soon as you become aware of a possible defect in the product.

To enable us to evaluate your return request, please provide us with:

  • the Order number, invoice number
  • a detailed description of the problem or the reason for your request to return the Product;
  • some photos of the issue (if it's required we will advise you which email address to send it to);
  • your name and contact details.

From these details Trailer Spares Direct / Direct Source Australia Pty Ltd will be able to advise the next course of action which will usually be to either provide replacement parts or to initiate a return.
When an item is returned it will be inspected by Trailer Spares Direct / Direct Source Australia Pty Ltd or the manufacturer to confirm its eligibility for a warranty claim. Once deemed as a warranty issue it will be classified by Trailer Spares Direct / Direct Source Australia Pty Ltd or the manufacturer as either a minor or major fault. In the case of a minor fault the item will be repaired or replaced and for a major fault the item will be either replaced or refunded.
If the returned item is not found to be faulty upon inspection, the shipping fees to return the item to the customer is at the customer's expense.
Expenses: Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.

Links to other websites

Trailer Spares Direct and Direct Source Australia may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Trailer Spares Direct, Direct Source Australia and the owners of those websites. Trailer Spares Direct and Direct Source Australia takes no responsibility for any of the content found on the linked websites.
Trailer Spares Direct’s website may contain information or advertisements provided by third parties for which Trailer Spares Direct and Direct Source Australia Pty Ltd accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, Trailer Spares Direct and Direct Source Australia Pty Ltd absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Trailer Spares Direct and Direct Source Australia gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of Trailer Spares Direct and Direct Source Australia to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your privacy

At Trailer Spares Direct and Direct Source Australia, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. Trailer Spares Direct and Direct Source Australia respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Trailer Spares Direct and Direct Source Australia’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Trailer Spares Direct and Direct Source Australia collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third Parties

Trailer Spares Direct and Direct Source Australia does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose your information

Trailer Spares Direct and Direct Source Australia may be required, in certain circumstances, to disclose information in good faith and where Trailer Spares Direct and Direct Source Australia is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

Exclusion of competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Trailer Spares Direct and Direct Source Australia. Trailer Spares Direct and Direct Source Australia expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Trailer Spares Direct and Direct Source Australia will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Trailer Spares Direct and Direct Source Australia reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, Trademark and Restrictions of use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Trailer Spares Direct and Direct Source Australia expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole agreement

These terms and conditions represent the whole agreement between you and Trailer Spares Direct and Direct Source Australia concerning your use and access to Trailer Spares Direct and Direct Source Australia’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of unenforceable terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Jurisdiction

This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and Trailer Spares Direct or Direct Source Australia that results in litigation then you must submit to the jurisdiction of the courts of Queensland.

Contact information

Questions about the Terms of Service should be sent to us at marketing@trailersparesdirect.com.au.